Course Content
Foundations
Recognizing Escalation
Communication and Verbal Judo
Welcome
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Course Objectives
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Why De-Escalation Matters
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What Is De-Escalation?
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The Officer’s Role
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Common Scenarios
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Knowledge Check
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1 Quiz
Knowledge Check
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Staying Calm
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Why People Escalate
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Early Warning Signs
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Stages of Escalation
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The Professional Mindset
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Knowledge Check
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1 Quiz
Knowledge Check
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Communication Fundamentals
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Introduction to Verbal Judo
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Verbal Judo in Practice
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Active Listening
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Tone of Voice
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Body Language
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Words to Avoid
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Final Quiz
Final Exam
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