Course Content

Arizona Security Guard Training
Arizona Security Guard Training
5 Topics
Introduction
Requirements & Disqualifiers
Get Security Guard License
The Process
Renewal and Expired Cards
Let’s Begin The Training
Criminal Law & Laws of Arrest
5 Topics
Welcome to the Criminal Law and Laws of Arrest
Authority of a Security Guard
Use of Force – Arizona Law
Citizen’s Arrest Basics
Search and Seizure
Common Crimes Guards Encounter
Common Crimes & Guards Encounter
11 Topics
Trespass
Tresspassing Scenario
Theft
Burglary
Assault
Penalties for Misdemeanor Assault
Disorderly Conduct
Weapons Violations
Interaction with Law Enforcement
Guard Role
Criminal Law & Laws of Arrest Review
Uniform & Grooming
Uniform & Grooming
6 Topics
Why Uniform Matters
The Standard of Professional Appearance
Uniform & Personal Hygiene
Equipment Responsibility
Quick Scenario
Wrap-Up and Review
COMMUNICATIONS
Communications
9 Topics
Introduction to Communications
Written Communication – Reports
Example of a Bad Report
Radio and Phone Communication
Human Relations and Verbal Skills
De-escalation
Human Relations
Communicating with Law Enforcement
Review and Wrap-Up
Use of Force
Use of Force
8 Topics
Important Parts of Your Training
Arizona Law on Use of Force
Security Guard Use-of-Force Continuum
Restraints and Control
Disengagement and Safety
Here is a scenario
Professional Mindset
Review and Wrap-Up
GENERAL SECURITY PROCEDURES
General Security Procedures
16 Topics
Responsibilities as a Guard
Post Orders
Post Orders can Cover a Wide Range of Details
Your Responsibility
Why Post Orders Matter
Patrol Methods
Access Control
Where You May Be Assigned
Your Responsibilities
Professional Conduct
Why Access Control Matters
Customer Service
Your Presence Matters
Examples of Customer Service in Security
Professional Boundaries
Why Customer Service Matters in Security
WORKPLACE VIOLENCE AWARENESS
Workplace Violence Awareness
7 Topics
Workplace Violence
Recognizing Warning Signs
The Security Officer’s Role
Response to Workplace Violence
Importance of Documentation
Why Workplace Violence Awareness Matters
Review and Wrap-Up
Crime Scene and First Response
Crime Scene and First Response
16 Topics
Welcome to Crime Scene and First Response
Personal Safety and Emergency Notification
Personal Safety Comes First
Contacting Emergency Services
Chain of Command Notification
Why This Process Matters
Securing and Preserving the Scene
Denying Unauthorized Access
Preserving Evidence
Establishing a Perimeter
Documentation Begins Immediately
Why This Process Matters
Witness Management and Communication
Gathering Basic Statements
Communication with Law Enforcement
Why This Process Matters
Ethics
Ethics
5 Topics
Session on Ethics
Integrity and Honesty
Why Integrity Matters
The Value of Honesty
Living with Integrity
CONFIDENTIAL
Confidential
4 Topics
Confidentiality and Discretion
The Importance of Confidentiality
Practicing Discretion
Why it Matters
ON-DUTY AND OFF-DUTY CONDUCT
On-Duty and Off-Duty Conduct
5 Topics
On-Duty and Off-Duty Conduct
On Duty Conduct
Off-Duty Conduct
Social Media Responsibility
Legal and Ethical Standards
HARASSMENT AND RESPECT
Harassment and Respect
7 Topics
Ethical Conduct in Security Requires Treating Every Individual with Dignity and Respect
Professional Interactions
Consequences of Harassment
Creating a Safe and Respectful Environment
Why Respect Matters in Security
Diversity in Security Work
Let us Review What We Covered
EMERGENCY RESPONSE PROCEDURES
Emergency Response Procedures
8 Topics
Emergency Response Portion
Medical Emergencies
Fire and Evacuations
Bomb Threats and Suspicious Packages
Power Failures and Utility Outages
Active Assailant or Active Shooter Events
Review and Wrap-up
Conclusion